Payment Terms
An invoice will be emailed to you once your laundry has been processed. We require payment prior to delivery of completed service. Laundry HQ reserves the right to withhold your laundry until payment is received.
Payment Methods available for service is the following;
Pay Now Link sent with your invoice using Stripe Payment Services which is secure and encripted
EFT, banking details are on the invoice sent to you, please send copy of payment confirmation to 0499 477 332
Direct Debit link sent with your invoice using GoCardless Payment Services which is secure and encrypted (Option for our regular reoccuring customers)
Terms And Conditions
Firstly, Laundry HQ stands by its promise that 'Your Laundry is Safe with Us'.
We and will do everything we can to take the very best care of your clothes and linen.
To help us ensure the safe laundering of your clothes and linen we do ask that you advise us of any item that may require special care, It is important that you bring to our attention when booking your laundry service. If an item needs special attention e.g. stain removal, we will do our absolute best to remove for you however, despite our very high rate of removal please note we can make no guarantee that we will be able to remove stains.
It is your responsibility to ensure any items provided for Laundry Services can be laundered in a washing machine and or dryer.
In the highly unlikely event of loss or damage due to our doing we will refund the estimated value of the item.
Please note Laundry HQ reserves the right to change pricing and vary pricing based on the complexity of the item or items requiring service.
Unclaimed Items
Any unclaimed items of clothing will be held for 30 days. After 30 days unclaimed items will be donated to charity.
Dry cleaning reimbursement will be in line with the fair claims guide issued by the Dry Cleaning Insitute of Austrtalia (DIA)
All claims regarding lost or damaged items need to be reported to us within 48 hours of delivery of your order along with a receipt of proof of purchase.
Pick Up and Delivery policy
Laundry HQ are not liable for any costs or damages associated with processing delays and delivery.
We ask that you ensure you are home or have arranged a pick up/delivery location prior to our arrival. Should we need to rebook your pick up or delivery we may charge an additional $10 fee.
Pick Up and Delivery policy